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NASTAF Update Dear Techs/VSPsā€¦

Dear Techs/VSPs,

A helpful hint for techs when reviewing ownership/authorization documents in the field:

A Driver’s license that had not expired but found with holes punched into the document was accepted as proof of authorization to support a Customer D1 transaction. The driver’s license matched the vehicle registration and both documents were correctly uploaded to support the Customer D1 record.

Within a few days of the service, the vehicle was reported stolen and has yet to be recovered.  It is not suspected the VSP was involved with theft, however, this is a great example of why NASTF policy requires VSPs to visually verify and only accept valid U.S. or Canadian driverā€™s licenses before completing the service on vehicles.  

Why are holes punched into a non expired Driver’s license?

The most common time this is done is when a license is renewed and a state representative punches the old Driver’ license. The driver’s license is not expired, it’s been invalidated for another reason. Most likely, the license was suspended and the individual was issued a non-driver ID or a restricted Driver’s license in its place.  It is also common for a State representative to punch holes in a driver’s license, if the person has moved and is applying for a Driver’s license in another state.

Don’t be fooled.

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